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Delivery Policy

Shipping Information

Processing Time

Orders are processed within 24- hours, excluding weekends and public holidays.

Taiwan Shipping

Depending on your shipping method, delivery takes 1-2 business days once shipped.

Home Delivery: 1 Day
Convenience Store: 2 Days
Taiwan Islands: 3 Days

International Shipping

It starts at $370 and may increase depending on the weight and country of your order.

Hong Kong & Macau: 5 Days
Malaysia & Singapore: 7 Days
For other countries, contact us for a quote:
hello@trueterral.com


Payment Information

Credit Card Secure Payment

Taiwan and International Orders.
All credit card transactions are secure using SSL 2048 Encryption verification. A military-grade WAF firewall is in place to protect the information passed through every transaction.

Cash on Delivery

Only for Taiwan.
Pay when you receive your order.

Convenience Store Pick & Pay

Only for Taiwan.
Pay when you pick up your order at the convenience store.